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Privacy Policy

H2O watch GmbH takes the protection of your personal data very seriously. This is of the highest importance for us, which is why compliance with the specifications outlined in the data protection regulations of Germany are a matter of course for H2O watch GmbH. Below you will find information about data usage and our data protection standards.

Data Usage
We use personal data exclusively for order transaction purposes. Further use, for example for advertising purposes, without your express permission is excluded.

Data Usage within user accounts and sweepstakes
In the context of a user account we require further data from you for service and security reasons. We assure you, that this data is used exclusively for the execution of the respective services.

Data Protection Standards
You can recieve information at any time about the scope and purpose of data handling either within your user account or at Any approval of use of the data for advertising purposes can be recalled and/or withdrawn at any time at You can also request information regarding any further parties who may have received the data. Furthermore data can be amended, blocked, or deleted on demand, if it is not necessary for execution of the contract or required by law to be saved.

SSL Encryption - Online Purchasing and Security
In order to protect our customers, we use tested encryption technologies. Using SSL (Secure Socket Layer), your personal data are transmitted over the internet in encrypted form (not visible to third parties). Thus, you can be certain that your personal data (e.g. name and address) are transmitted to our servers only.

What is SSL Encryption?
As soon as you are on our SSL secured site, your browser verifies our server certificate. Using the data transmitted from this authority, the browser can recognize if it is connected with the server you have entered. When the verification is successfully completed, your personal data is transmitted over the internet using a secure 128-bit encryption.

How can I recognize an SSL Encryption?
For all sensitive data entries such as ordering, login, etc. we rely on SSL encryption. A lock symbol appears in the bar of your internet browser during such connections. In addition, the URL address changes from "http" to "https". With these indications, you can proceed knowing that no third party has access to your personal data.

H2O watch GmbH uses only a single cookie on its homepage. This cookie serves only the shopping cart and user account functions. The cookie is deleted automatically after you leave our homepage (or close your browser).

In case of further questions concerning data security, or if you need any further information or have change requests, please contact us at

This privacy policy sets out how H2O Watch GmbH uses and protects any information that you give H2O Watch GmbH when you use this website. H2O Watch GmbH is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. H2O Watch GmbH may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Neubauer Heide 23 D-27367 Sottrum Germany EMail: contact [at] Fon: 04264-836795 Fax: 04264-836794 Geschäftsführer: Clemens Helberg Datenschutzbeauftragter: Clemens Helberg Handelsregister: Amtsgericht Walsrode HRB.-Nr. 202987 UStid-Nr.: DE276544016.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

H2O/HELBERG Newsletter - Always informed about new products, special offers and raffles.
H2O/HELBERG Newsletter - Immer informiert über neue Produkte, Angebote und Gewinnspiele.

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